We are not officially a "green certified" company, but we do use environmentally preferred products and very minimal water compared to traditional hot water extraction carpet cleaning.

*Environmentally preferable means products or services that have a reduced effect on human health and the environment when compared with competing products or services that serve the same purpose.

Unlike hot water extraction cleaning (which uses high amounts of water and an extraction machine to remove soils from the carpet) encapsulation cleaning scrubs the soils from the fibers of the carpet and encapsulates them within the polymers of the solution itself. Once the soils are encapsulated by the solution, normal passes of a vacuum cleaner remove the soils from the carpet.

The application process of encapsulation cleaning (us doing the cleaning) is not a time-extensive process by any means, but the process of encapsulation itself, once it has been applied to the carpet, takes a full 24-hour period to complete. This encapsulation period doesn't require any special treatment (other than not vacuuming) and won't impede or negatively affect any of your regular daily routines. You can continue on with your day while the solution is simply hard at work going unnoticed in the background (carpet).

No, you shouldn't be able to see the dirt that is encapsulated in the solution as this happens at a microscopic level. In some cases, if you do happen to see some crystallization from the encapsulation solution, it is nothing to worry about. This is perfectly normal and is how the solution is designed to work a the final process of a simple vacuum routine removes this from the carpet.

It is very important not to vacuum any carpets or upholstery that have been serviced for a minimum of 24 hours after we have finished cleaning. Once 24 hours have passed since service, you can either vacuum immediately or wait until your normal vacuuming routine is scheduled. For best results, we highly recommend that you vacuum the serviced areas immediately after the 24-hour period in order to remove the encapsulated soils as soon as possible.

The encapsulation solution we use is an extremely powerful cleaner and can tackle almost anything you can find in a carpet. It is an extremely high end and effective carpet cleaning product, but all products do have their limitations as to what they are capable of. This being said, regardless of any method of carpet cleaning, all carpets and stains behave differently and currently there can't be a full guarantee that all stains will be completely removed. For more information regarding things we currently can't clean, refer to our "System" page on our website and look under "What Can't We Clean Or Treat?".

Normal use of any serviced areas can resume immediately after they are dry.

For carpets, drying times are normally around 1 hour or less after we are finished cleaning, but for upholstery it may take longer as the foam/sponge under the materials do get slightly wet leading to longer dry times.